Exchange & Warranty

7-day exchange

If a piece isn’t right, message us on WhatsApp within 7 days of delivery. We will arrange an insured pickup and exchange it for another piece of equal or higher value (you pay the difference). Pieces must be unworn, in original packaging, with the warranty card.

We do not offer refunds on delivered pieces. Exceptions: a piece damaged in transit, or a piece materially different from the pre-dispatch video you approved — in both cases we replace it, or refund if a replacement is not possible.

12-month warranty

For twelve months from delivery: plating restored free, loosened stones re-set free. WhatsApp us a photo and we arrange pickup. The warranty does not cover damage from water, chemicals, or force, or pieces altered by another jeweller.

Cancellations

Ready-to-Ship orders can be cancelled before dispatch for a full refund. Crafted-for-You token advances are non-refundable once work has begun, as the piece is made for you. [TBC]

Draft for founder review. Items marked [TBC] must be confirmed before launch.